Refund & Cancellation

Refund & Cancellation Policy

If you need to cancel an order, contact us as soon as possible. A cancellation may not be possible after an order has been packed, dispatched or handed to the shipping provider.

Damaged, incorrect or missing items

Contact us promptly after delivery with your order details and clear photographs where relevant. We will review eligible cases and provide the appropriate replacement, refund or other remedy under applicable law.

Opened consumable products

For hygiene and safety reasons, opened or used consumable products may not be returnable merely because of preference or change of mind, except where required by applicable consumer law or where the product is defective, damaged or incorrect.

Refund timing

Approved refunds are returned through the applicable payment method and processing time can vary by bank or payment provider.